“I am trying to pay. Why is my card being declined?”

Banks will sometimes carry out routine checks on any online dating merchants when verifying transactions, which may cause a payment to be temporarily held. Please contact your bank to verify and continue your upgrade.

A NOTE ON CHARGEBACKS AND FRAUDULENT TRANSACTIONS:

Please be aware that all chargebacks are thoroughly investigated and may result in you being added to a blacklist with our processor. This will complicate future online purchases. Denying a purchase that you have made is a criminal offence and an investigation, leading to heavy fines or other legal action, could be made against you. False claims of fraud can also have a direct effect on your credit rating. If you have any questions or concerns, please contact us to clarify any matters.

You can cancel any premium membership plan at any time to resume your standard (free) membership. To do this, visit your Account Settings area of the site and follow the instructions to cancel premium.  

“How do I cancel my premium subscription?”

“Why am I being charged?”

As you've chosen to upgrade your account to a premium membership plan on one of our websites, you've been charged the associated applicable fees as outlined when activating the plan.

You can upgrade your account membership online at any time! Either visit your Account Settings area on the site, or click on any of the various upgrade points, then select an upgrade plan.

“How can I pay for my membership”

VIPs gain full access to all the site's premium features, facilities, and benefits, each designed to boost your chances to find just what you're looking for. This includes unlimited messaging, access to all photos and videos, priority placement sitewide, insight into who likes you, priority moderation, and a totally ad-free experience. 

“What are the benefits of VIP Membership?”

To cancel any mobile billing, text 'STOP' to 89595. 

“I pay via my mobile phone provider. How do I cancel that?”